SHM Behind the Scenes
You may have noticed a new look to SHM’s Web site. To the naked eye, many of these changes might appear subtle. Behind the nuanced changes to the graphical interface, the content now resides in a completely different structure that allows users to more easily find information and resources.
Why the change? As SHM’s interactive services manager, I have spent a lot of time trying to find pages of content on the SHM Web site that need to be added, updated, or removed. This is not a task for the faint of heart, considering there are more than 10,000 active pages on the SHM Web site.
Understand data sources and limitations: Examples include:
- Billing systems typically capture only billable charges and so do not reflect clinical interventions, such as second patient visits in the same day, for which a charge cannot be generated.
- Data from hospital information system regarding admitting and attending physicians, consultants, compliance with protocols, and core measures may be subject to data entry errors and should be evaluated for accuracy before inclusion in a practice’s dashboard.
- Determine types of analyses to perform: Practices undertaking performance monitoring should consider which metrics should be used to evaluate the performance of individual physicians (compared with their practice peers and available benchmarks), and which metrics are the most appropriate for evaluating group performance. Certain metrics will be used to describe both individual and group performance.
What to do with all this information? Consider these questions:
- Plausibility: Does the information make sense based on what you know about your practice? Is there something about the reported results that does not look right (e.g., data errors, miscalculations).
- Usability: What are the key take-away points from this report that will be relevant next week or next month? In what areas is individual or group performance not meeting targets? What are the performance trends? What decisions can be made on the basis of this information? What can be done to improve performance in these areas?
To download 'Measuring Hospitalist Performance: Metrics, Reports, and Dashboards." Visit the "SHM Initiatives" section at www.hospitalmedicine.org.
About a year ago, after a particularly head-splitting day of trying to find an obscure piece of information, I concluded: “There has got to be a better way to organize the information on this site!” After discussions with key stakeholders, we concluded it was time to completely reorganize our Web site. As a reward for bringing this to everyone’s attention, I was chosen to head the endeavor.
After a couple of minutes of pondering the sheer magnitude of the effort I thought for a moment about taking an extended leave of absence. It would have been easy to sit in my cubicle and pound out a new architecture I thought would work well for the organization’s needs. But the reality was that just about everybody would need a say in the process.
As one of the most prominent faces of the organization, the Web site projects the core of SHM. Its online presence is a major tool for finding and engaging members, promoting SHM’s major initiatives and letting the world know exactly what the hospital medicine movement is about. Because of this, it was imperative that all the individuals involved in making the Society what it is were involved in the process of creating an information architecture for the Web site that would best serve the needs of all our users.
