Carol Santalucia, MBA Manager, Program Development, Ombudsman Department, The Cleveland Clinic Foundation
Franklin A. Michota, Jr., MD Head, Section of Hospital and Preoperative Medicine, Department of General Internal Medicine, The Cleveland Clinic Foundation
Address: Carol Santalucia, Ombudsman Department, S18, The Cleveland Clinic Foundation, 9500 Euclid Avenue, Cleveland, OH 44195; e-mail santalc@ccf.org